Enchanted Designs Privacy Policy

Part of the IronTree Family

Last updated: 11-02-2026

Enchanted Designs, as part of the IronTree family of brands, is committed to protecting your privacy and treating your personal information with care, transparency, and respect. This Privacy Policy explains what information we collect, how we use it, and the choices you have when interacting with us online or in person.

 

1. Who We Are

Enchanted Designs is a creative brand within the IronTree family, specialising in ethically crafted gifts, personalised keepsakes, and modern heritage‑inspired design. When we refer to “we”, “us”, or “our” in this policy, we mean Enchanted Designs and IronTree Designs Ltd.

2. Information We Collect
We collect information to help us provide our products, personalise your experience, and improve our services. This may include:
Information you provide directly
• Name, email address, phone number
• Billing and shipping addresses
• Order details and customisation notes
• Messages sent via our contact forms, email, or social media
• Newsletter sign‑ups and marketing preferences
Information collected automatically
• Device information (browser type, operating system)
• IP address and general location
• Website usage data (pages visited, time spent, clicks)
• Cookies and similar technologies
Information from third parties
• Payment processors (e.g., confirmation of payment status)
• Social media platforms (if you interact with our pages or ads)
We do not collect sensitive personal information unless explicitly required for a specific service and only with your consent.

3. How We Use Your Information
We use your information to:
• Process and fulfil orders
• Provide customer support
• Personalise your shopping experience
• Improve our website, products, and services
• Send updates, promotions, and newsletters (only if you opt in)
• Prevent fraud and maintain security
• Comply with legal obligations
We never sell your personal information.

4. Legal Basis for Processing (UK GDPR)
We process your data under one or more of the following lawful bases:
• Contract – to fulfil your order or provide a service
• Consent – for marketing communications or optional features
• Legitimate interests – to improve our services and website
• Legal obligation – for tax, accounting, or regulatory requirements

5. Sharing Your Information
We only share your information with trusted partners when necessary to operate our business, such as:
• Payment processors
• Delivery and courier services
• Website hosting and analytics providers
• Email marketing platforms (for opted‑in subscribers)
All partners are required to protect your data and use it only for the services they provide to us.

6. Cookies & Tracking Technologies
Our website uses cookies to:
• Enable essential site functions
• Remember your preferences
• Analyse website performance
• Support personalised content or advertising
You can manage or disable cookies through your browser settings.

7. How We Protect Your Information
We use technical and organisational measures to safeguard your data, including:
• Secure servers and encrypted connections
• Access controls and authentication
• Regular security reviews
While no system is completely foolproof, we are committed to maintaining a high standard of data protection.

8. Your Rights
Under UK GDPR, you have the right to:
• Access the personal data we hold about you
• Request corrections or updates
• Request deletion of your data (in certain circumstances)
• Withdraw consent for marketing at any time
• Request data portability
• Object to certain types of processing
To exercise your rights, contact us using the details below.

9. Data Retention
We keep your information only as long as necessary for:
• Fulfilling orders
• Meeting legal obligations
• Resolving disputes
• Maintaining accurate business records
Marketing data is retained until you unsubscribe.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us at:
Enchanted Designs (IronTree Designs Ltd.)
Email: info@irontreedesigns.co.uk
Address: 110 Carolgate, Retford, Nottinghamshire, DN22 6AS